Terms & Conditions - Privacy Policy

Terms & Conditions 
The company
S.F.R. Synthesizer GR - Fabrika Records E.E.
keeps the right to modify or renew the terms and conditions of trade 
Personal Data
Please note that under the 2472/97 we keep  your personal information in our files and access them according to the law.
Privacy protection
The personal information you provide in your membership are used exclusively by the SYNTHESIZER GR IKE for the execution of your orders. Only our company has access to them.
Furthermore your connection with our online store is a secure connection through encryption (128 bit) by Verisign. This means that all your personal information is absolutely protected .
 
Delivery time
The time required for the execution of your order is two working days. For orders whose delivery will be made by a transport company or post the usual time required is two to three more days.
 
The company SYNTHESIZER GR IKE. is not responsible for any errors in prices, features or photos and reserves the right to change prices without notice.
The transportation of goods is  in the responsibility of the customer.
 
Order cancellation
Your order can be cancelled up to the time of the execution by either a telephone call (210-9811571) or by email (info@synthesizer.gr) indicating the order number and number cancellation. If your order is shipped and you wish to cancel you will be charged the transport (shipping and return) and the products will be returned to the company. Returned products must be in perfect condition and in sealed packages as shipped. Books and wind instruments can not be returned.
 
Money return
If you wish to return your order and get back your money, please contact us within forteen (14) days from the date of your order receipt and on condition that the products are not used and have the original packaging (sealed package). To refund the following applies:
If the payment is made by credit card, the refund mandate is given directly * from us and the money is credited to your card in 3-5 working days depending on the bank that issued your card.
If the payment has been made in cash at our company store then the money is immediately refunded * on return of products.
If the payment is made on delivery the money is refunded * within 10 working days.
* The refund is made after the returned products have been controlled by the personnel of the company.
 
Secure Shopping
Credit Cards:
Your credit card information is handled compliant to PCI-DSS regulations and is therefore not stored on our servers.
Credit Card Verification:
Unfortunately we are regularly subjected to attempts of credit card fraud and identify theft, we therefore reserve the right to request additional information in order to provide a higher degree of security for all customers. This is especially true for high-priced and very popular goods. We thank you for your understanding and cooperation in ensuring the protection of our customers against credit card misuse.
SSL-Encryption:
Your personal data such as your name, address and credit card information, which are required to complete orders, are transmitted via our security servers (SSL) with a 256-bit encryption key.
Trusted Shops:
Trusted Shops certifies Online-Shops according to carefully selected quality criteria before the European seal of approval is awarded. With the combination of money-back guarantees and a customer rating system by Trusted Shops, online customers are able to shop online with more security.
Insured Shipping & Tracking:
We ship all orders insured and with a tracking number that will be sent to you via email.
 
Please note that the right of withdrawal for distance contracts applies only to consumers / end users. For details, please see our General Terms & Conditions.